Complete Face Pty Ltd
1. We respect your privacy
1.1. Complete Face Pty Ltd respects your right to privacy and is committed to safeguarding the
privacy of our customers and website visitors. This policy sets out how we collect and treat
your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and
to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. “Personal information” is information we hold which is identifiable as being about you. This
includes information such as your name, email address, identification number, or any other
type of information that can reasonably identify an individual, either directly or indirectly.
1.4. You may contact us in writing at Shape Clinic 10 9/19A Boundary Street, Darlinghurst, New
South Wales, 20 10 for further information about this Privacy Policy.
2. What personal inf ormat ion is collect ed
2.1. Complete Face Pty Ltd will, from time to time, receive and store personal information you
submit to our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email
address to enable us to send you information, provide updates and process your product or
service order.
2.3. We may collect additional information at other times, including but not limited to, when
you provide feedback, when you provide information about your personal or business affairs,
change your content or email preference, respond to surveys and/or promotions, provide
financial or credit card information, or communicate with our customer support.
2.4. Additionally, we may also collect any other information you provide while interacting with
us.
3. How we collect your personal inf ormat ion
3.1. Complete Face Pty Ltd collects personal information from you in a variety of ways, including
when you interact with us electronically or in person, when you access our website and when
we engage in business activities with you. We may receive personal information from third
parties. If we do, we will protect it as set out in this Privacy Policy.
3.2. By providing us with personal information, you consent to the supply of that information
subject to the terms of this Privacy Policy.
4. How we use your personal inf ormat ion
If you withhold your personal information, it may not be possible for us to provide you with our
products and services or for you to fully access our website.
4.1. Complete Face Pty Ltd may use personal information collected from you to provide you with
information about our products or services. We may also make you aware of new and
additional products, services and opportunities available to you.
4.2. Complete Face Pty Ltd will use personal information only for the purposes that you consent
to. This may include to:
(a) provide you with products and services during the usual course of our business
activities;
(b) administer our business activities;
(c) manage, research and develop our products and services;
(d) provide you with information about our products and services;
(e) communicate with you by a variety of measures including, but not limited to, by
telephone, email, sms or mail; and
(f) investigate any complaints.
4.3. We may disclose your personal information to comply with a legal requirement, such as a
law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law
enforcement agency request.
4.4. If there is a change of control in our business or a sale or transfer of business assets, we
reserve the right to transfer to the extent permissible at law our user databases, together
with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal inf ormat ion
5.1. Complete Face Pty Ltd may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this privacy policy.
5.2. If we do disclose your personal information to a third party, we will protect it in accordance
with this privacy policy.
6. General Dat a Prot ect ion Regulat ion (GDPR) f or t he European Union (EU)
6.1. Complete Face Pty Ltd will comply with the principles of data protection set out in the GDPR
for the purpose of fairness, transparency and lawful data collection and use.
6.2. We process your personal information as a Processor and/or to the extent that we are a
Controller as defined in the GDPR.
6.3. We must establish a lawful basis for processing your personal information. The legal basis for
which we collect your personal information depends on the data that we collect and how we
use it.
6.4. We will only collect your personal information with your express consent for a specific
purpose and any data collected will be to the extent necessary and not excessive for its
purpose. We will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate interests, or
to fulfil a contractual or legal obligation.
6.6. We process your personal information if it is necessary to protect your life or in a medical
situation, it is necessary to carry out a public function, a task of public interest or if the
function has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered “Sensitive
Personal Information” under the GDPR, such as personal information relating to your sexual
orientation or ethnic origin unless we have obtained your explicit consent, or if it is being
collected subject to and in accordance with the GDPR.
6.8. You must not provide us with your personal information if you are under the age of 16
without the consent of your parent or someone who has parental authority for you. We do not
knowingly collect or process the personal information of children.
7. Your right s under t he GDPR
7.1. If you are an individual residing in the EU, you have certain rights as to how your personal
information is obtained and used. Complete Face Pty Ltd complies with your rights under the
GDPR as to how your personal information is used and controlled if you are an individual
residing in the EU
7.2. Except as otherwise provided in the GDPR, you have the following rights:
(a) to be informed how your personal information is being used;
(b) access your personal information (we will provide you with a free copy of it);
(c) to correct your personal information if it is inaccurate or incomplete;
(d) to delete your personal information (also known as “the right to be forgotten”);
(e) to restrict processing of your personal information;
(f) to retain and reuse your personal information for your own purposes;
(g) to object to your personal information being used; and
(h) to object against automated decision making and profiling.
7.3. Please contact us at any time to exercise your rights under the GDPR at the contact details
in this Privacy Policy.
7.4. We may ask you to verify your identity before acting on any of your requests.
8. Host ing and Int ernat ional Dat a Transf ers
8.1. Information that we collect may from time to time be stored, processed in or transferred
between parties or sites located in countries outside of Australia. These may include, but are
not limited to Australia.
8.2. We and our other group companies have offices and/or facilities in Australia. Transfers to each
of these countries will be protected by appropriate safeguards, these include one or more of
the following: the use of standard data protection clauses adopted or approved by the
European Commission which you can obtain from the European Commission Website; the use
of binding corporate rules, a copy of which you can obtain from Complete Face Pty Ltd’s Data
Protection Officer.
8.3. The hosting facilities for our website are situated in Australia. Transfers to each of these
Countries will be protected by appropriate safeguards, these include one or more of the
following: the use of standard data protection clauses adopted or approved by the European
Commission which you can obtain from the European Commission Website; the use of
binding corporate rules, a copy of which you can obtain from Complete Face Pty Ltd’s Data
Protection Officer.
8.4. Our Suppliers and Contractors are situated in Australia. Transfers to each of these Countries
will be protected by appropriate safeguards, these include one or more of the following: the
use of standard data protection clauses adopted or approved by the European Commission
which you can obtain from the European Commission Website; the use of binding corporate
rules, a copy of which you can obtain from Complete Face Pty Ltd’s Data Protection Officer.
8.5. You acknowledge that personal data that you submit for publication through our website or
services may be available, via the internet, around the world. We cannot prevent the use (or
misuse) of such personal data by others.
9. Securit y of your personal inf ormat ion
9.1. Complete Face Pty Ltd is committed to ensuring that the information you provide to us is
secure. In order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure information and
protect it from misuse, interference, loss and unauthorised access, modification and
disclosure.
9.2. Where we employ data processors to process personal information on our behalf, we only do
so on the basis that such data processors comply with the requirements under the GDPR and
that have adequate technical measures in place to protect personal information against
unauthorised use, loss and theft.
9.3. The transmission and exchange of information is carried out at your own risk. We cannot
guarantee the security of any information that you transmit to us, or receive from us.
Although we take measures to safeguard against unauthorised disclosures of information, we
cannot assure you that personal information that we collect will not be disclosed in a manner
that is inconsistent with this Privacy Policy.
10.Access t o your personal inf ormat ion
10.1. You may request details of personal information that we hold about you in accordance with
the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If
you would like a copy of the information which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading,
please email us at info@completeface.net.
10.2. We reserve the right to refuse to provide you with information that we hold about you, in
certain circumstances set out in the Privacy Act or any other applicable law.
11.Complaint s about privacy
11.1. If you have any complaints about our privacy practices, please feel free to send in details of
your complaints to info@completeface.net. We take complaints very seriously and will
respond shortly after receiving written notice of your complaint.
12.Changes t o Privacy Policy
28th May 20 18
12.1. Please be aware that we may change this Privacy Policy in the future. We may modify this
Policy at any time, in our sole discretion and all modifications will be effective immediately
upon our posting of the modifications on our website or notice board. Please check back
from time to time to review our Privacy Policy.
13.Websit e
13.1. When you visit our website
When you come to our website (www.completeface.net), we may collect certain information
such as browser type, operating system, website visited immediately before coming to our
site, etc. This information is used in an aggregated manner to analyse how people use our
site, such that we can improve our service.
13.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a
website uses to identify you when you come back to the site and to store details about your
use of the site. Cookies are not malicious programs that access or damage your computer.
Most web browsers automatically accept cookies but you can choose to reject cookies by
changing your browser settings. However, this may prevent you from taking full advantage
of our website. Our website may from time to time use cookies to analyses website traffic and
help us provide a better website visitor experience. In addition, cookies may be used to serve
relevant ads to website visitors through third party services such as Google AdWords. These
ads may appear on this website or other websites you visit.
13.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us.
These links are meant for your convenience only. Links to third party websites do not
constitute sponsorship or endorsement or approval of these websites. Please be aware that
Complete Face Pty Ltd is not responsible for the privacy practises of other such websites. We
encourage our users to be aware, when they leave our website, to read the privacy
statements of each and every website that collects personal identifiable information